Privacy and security

This website ( is developed and managed by the Pharmacy Guild of Australia (the Guild) to assist in the administration of Community Pharmacy Agreement programs funded by the Australian Government Department of Health.

The following privacy and security information is provided for users of this website

Privacy Statement

The Pharmacy Guild of Australia (the Guild) is committed to the right to privacy and the protection of the personal information of individuals in accordance with the Privacy Act 1988 (Cth) (Australian Privacy Principles) and all other applicable data protection legislation.

Our aim is to provide an online environment which will ensure the information you provide to us is handled in a secure, efficient and confidential manner.

Your email address

When you visit this website, the Guild will only record your email address if you send us a message by email, or if you register requesting notifications. Registration for notifications may be made initially by email, postal mail or facsimile. Your email address will only be used for the purpose for which you have provided it, and will not be added to any mailing lists without your prior consent by way of a specific request in writing. We will not use or disclose your email address for any other purpose, without your prior written consent.


The Guild uses 'cookies' for maintaining contact with a user through a website session. A cookie is a small file supplied by the Guild, and stored by the web browser software on your computer when you access our website. (An explanation of cookies can be found at the site of the Privacy Commissioner at: Cookies allow us to recognise you as an individual, as you move from one of our web pages to another.

All cookies will be immediately lost when you end your internet session and shut down your computer. Our copy of your information will be automatically deleted twenty minutes after you last used the system. This information is only used to help you use our website systems more efficiently, it is not used to track your movements through the internet, or to record private information about you.

Any system on this website that records information about you, will specifically ask your permission first.

When you visit this site, the Guild makes a record of your visit and logs the following information for statistical or systems administration purposes:

  • The user's server address
  • the date and time of access to the site
  • type of browser used.

This information is analysed to manage such issues as broken links in our website, bottlenecks, and other site problems. We use this information to maintain our site for your efficient use.

No attempt will be made to identify anonymous users or their browsing activities unless legally compelled to do so, such as in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's log files.

Links to other websites

This website contains links to other sites. Both the Guild and the Australian Government is not responsible for the privacy practices of any third parties nor are they responsible for the material contained in a website that is linked to this website.


The Guild applies a range of security controls to protect this website from unauthorised access. However, users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user's transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects.

The Guild accepts no liability for any interference with or damage to a user's computer system, software or data occurring in connection with or relating to this web site or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this site is free of viruses or other contamination that may interfere with or damage the user's computer system, software or data.

Accessing your personal information or making a complaint

You have a right to access your personal information we hold about you, subject to some exceptions allowed by law. You can contact us to request access (see 'Contacting us' below). We may charge a minimal fee for collating and providing access to your personal information.

If you believe that we have breached your privacy rights in any way or wish to discuss any issues about our privacy policy you should contact us (see 'Contacting us' below) and we will try to satisfy any questions and correct any errors on our part.

Contacting us

If you have any queries, concerns or require further information relating to privacy and The Pharmacy Guild of Australia, please email the Guild at:

If you prefer not to email, please use our postal addresses and write to the:

Pharmacy Guild of Australia
PO Box 7036
Canberra Business Centre